Frequently Asked Questions

What deposit is required to book a tour?

A 25% deposit is required to secure your booking, with the balance due before arrival.

What is your cancellation policy?

Cancellations 30+ days prior to departure receive a full refund minus a small admin fee. 15–29 days prior: 50% refund. Less than 15 days: no refund but we will help you reschedule where possible.

Do you arrange visas and travel insurance?

Yes, we provide guidance and can arrange visas for most nationalities. Travel insurance is highly recommended and can be arranged through our partners.

How do custom tours work?

Simply share your interests, dates and preferred activities via the enquiry form. Our team will design a tailored itinerary and send you a quote.